FAQ
My Mogao Account
Do I need an account to place an order?
No, you can order as a guest. Creating an account gives faster checkout and order history.
How do I create an account?
Click “Account” in the header and select “Create Account.”
How do I reset my password?
Click “Forgot Password” on the login page.
Can I save items?
Yes, using the Wishlist heart icon
Items & Sizes
Are your items true to size?
Mogao uses modern streetwear fits. Fit details available on each product page.
What fabrics do you use?
Listed on each product page. Mogao uses cotton, denim, and premium blends.
How do I wash Mogao items?
Follow garment label and care instructions.
Shipping
Where do you ship?
Currently across Egypt. International coming soon.
Delivery times?
Standard: X–X business days.
Shipping cost?
Shown at checkout and varies by location.
Will my order arrive in multiple shipments?
No
How can I track my order?
Tracking link sent via email once shipped.
Payments & Invoices
Payment methods?
Visa, MasterCard, Cash on Delivery.
Is payment secure?
Yes, encrypted and certified systems.
Where is my invoice?
Sent via email after order confirmation, also in your account.
Payment failed. What should I do?
Try again, switch card, or use COD.
My Purchases
How do I know my order was placed?
You receive an email confirmation.
Can I change or cancel my order?
Only before processing. Contact support ASAP
Issue with my order?
Contact support with order number and photos.
My order hasn’t arrived
Check tracking link or contact us.
Exchanges, Returns & Refunds
Return policy?
Returns accepted within 30 days if unused and in original packaging.
How to start a return?
Message us on social media
Are returns free?
Specify your policy
Can I exchange?
Yes, if stock is available.
Refund time?
Processed within 10 business days after receiving the item.
Non-returnable items?
Used items, items without tags, final sale items.
Contact & Support
How to contact Mogao?
Email: support@mogao.com
Support hours?
Sunday–Thursday, 10 AM – 6 PM
Social media?
Links available in footer.
Get in touch
Have questions about your order, or a general enquiry?
